US Products Catalog 2015-2016 •
96
Warranty
Ouellet Canada Inc. products are guaranteed against all defects for one year following the date of purchase or extended warranty. The
company’s responsibility is limited to the replacement of defective parts. This warranty shall be limited to the actual equipment involved
and does not cover installation or removal costs, travel time, or freight-related expenses.
Defects must be reported to Ouellet Canada to obtain an authorization of repair or replacement. Repairs may be performed at the factory
or any authorized Ouellet repair center.
This warranty does not apply to damages, failure, or the results of an accident, alteration, misuse, abuse, incorrect installation, or opera-
tion from an incorrect power source.
ExtendedWarranty - Subject to the aforementioned conditions
2-year warranty against defects
OAM
2-year warranty against defects
5-year warranty on the heating element
OHY, ONC
1
, OVE, OVN
3-year warranty against defects
OHX, OTH2750, OTH2750P, OTH4000, OTH4000P, OTH5007, TH140, OTH3600-GA, OTH3600P-GA
3-year warranty on the heating element
OAU
4-year warranty against defects
OVB (AP50-S, AP50-SCAN, AP50-SGUTS Models)
5-year warranty against defects
OAC, OAWH, OCA, OHV, OVR, OVS
AirForce
TM
(OAF), SMARTdri
TM
Plus, VERDEdri
TM
, AirPlus (XAP)
GT125, OTH2750-GT, OTH4000-GT, OTH3600-GA-GT
5-year warranty against defects
Lifetime warranty on the heating element for the initial end user
RBH
6-year warranty against defects
OVB (Except AP50-S, AP50-SCAN, AP50-SGUTS Models)
10-year warranty against defects
AirDuo
(
OAD), ODB, ODI, ODS, OHB, ORC
10-year warranty against defects
Lifetime warranty on the heating element for the initial end user
ODL
10-year warranty on the heating cable
OWS-T
20-year warranty on the heating cable
OWC-M, OWC-R
25-year warranty on the heating cable
OTM, OTR, OWF-R
Returns
A request for returns must be sent in writing to Customer Support. A restocking charge up to 25% on stock items may be required.
All returns must be return prepaid to the designated service depot. Special made-to-order items will not be allowed for return or could
be subject to a 75% refurbishing charge.
1
The ONC warranty is valid only if the heater is controlled by an electronic proportional pulsing line voltage thermostat
with a cycle of 15 seconds maximum.
Prices and specifications may change without prior notice.
